COVID-19 BUSINESS UPDATE

Further details here

COVID-19 Business Update

COVID-19 Business Update

Monday 11th May

We are pleased to inform you that from Monday 11th May we will be moving to the next phase of our opening plan and welcome you back on site at all of our branches for non pre-arranged collections.

We re-opened the business on the 20th April with the restrictions of deliveries and pre-arranged collections only, which allowed our teams to come back to work safely and to get used to working with social distancing measures in place. We would like to thank everyone that has resumed trading with us since then for your business – your support is much appreciated. 

In particular we would like to thank you for respecting our colleagues and supporting all of the safety measures we put in place that have allowed us to trade like this - the safety of our colleagues and you, our customers, is our priority.

After two weeks of trading in this way we now have all the appropriate social distancing measures and hygiene controls in place that will allow us to once again open our doors to you which in turn will hopefully save you time and make your lives easier when it comes to buying your materials.

Of course to do this, as in supermarkets, we will need to limit the amount of customers we have on our sites at any one time and to do this we will need your continued patience and support of our site procedures so we can operate effectively and safely to protect you and our colleagues.

 

Thank you once again for your patience, understanding and support.

 

 

Wednesday 22nd April

All of our branches have now re-opened (with the exception of Brockley, Bury St Edmonds and Dartford who open on 27th April) with a restricted service that allows us to once again start supplying materials to you whilst protecting your well-being and that of our team.

Our restricted service will take the form of deliveries and pre-arranged collections - please call or email your local branch for more details.

To ensure we follow social distancing guidelines, collections will not be available in any branch without a pre-arranged time slot.

 

 

Friday 3rd April

The Secretary of State for Business, Energy & Industrial Strategy, Alok Sharma MP wrote an open letter to the Construction Industry on 31st March asking for it to continue working through these difficult times, click here to read the letter in full.

With this new government guidance in mind although our branches remain closed until further notice, from Monday 6th April we will operate a limited delivery and direct to site service. We will be strictly observing Social Distancing rules and deliveries will be dependent on our customers support in upholding these guidelines.  The health of our colleagues, customers and the public is our top priority and we are committed to playing our part in preventing the spread of the coronavirus (COVID-19).

We are also only accepting orders for projects that are in the best interests of public welfare, and for emergency repairs and maintenance at residential properties.

For more information and the full list of essential works please click here.

 

To avoid any confusion all of our branches remain closed for collections and we are not accepting online orders until further notice.

Nick Howarth 
Managing Director

 

 

Thursday 26th March

Since the Government's announcement on Monday evening we have been monitoring the situation on a daily basis and trying to strike a balance between following the Government's advice on keeping the construction industry operational, supporting our customers and most importantly the welfare of our colleagues.

Having had the time to reflect on the situation we now feel that the social distancing challenges are so difficult that the right course of action is to prioritise the welfare of our colleagues and their families over all other considerations and therefore we are closing the business from 12 noon on Saturday 28th March until further notice.

We would like to put on record our thanks to our colleagues for supporting the business over these three very challenging days.

We will monitor Government advice on a daily basis and be guided by this as to when it is safe and right to re-open. We'll provide updates for customers on our website and social media.

Stay safe.

Nick Howarth
Managing Director

 

 

Tuesday 24th March

Following the Government’s announcement last night, we have taken the decision that until further notice our branches are closed for collections as we do all we can to maintain social distancing. We will remain open for deliveries whilst we await more advice from the Government.

These are unprecedented times and we have not taken this decision lightly, but the health and well being of our colleagues and customers is our priority right now.

In the coming days we will monitor Government guidance as it emerges and review our operating procedures.

Nick Howarth
Managing Director 

 

 

Friday 20th March

Dear customer,

It goes without saying we are in the middle of an unprecedented situation in the UK as we tackle the Covid-19 virus.

2020 is Howarth Timber’s 180th year of supporting and servicing the building industry in our local communities and we are as committed to doing that today as we have ever been.  Our focus over the coming weeks is the health and wellbeing of our colleagues and you our customers, whilst doing all we can to support you and your business through these challenging times.

All of our branches are open as usual for collections and deliveries and our aim is for this to be the case unless we are advised otherwise by the Government. From a health and wellbeing perspective you can rest assured that our branch colleagues have been briefed on safe working practices around cleaning, social distancing and the importance of regular handwashing.

We understand how difficult this situation is for you all, particularly if you are self-employed, and intend to adopt a business as usual approach to support you through this – we know to keep working you need materials so our branches are open for collections, our sales teams are available on the phone and email and our delivery vehicles are running.

You can also order for click and collect or delivery 24/7 via our website www.howarth-timber.co.uk.

We will monitor the situation carefully and inform you of changes should Government advice change.

Nick Howarth
Managing Director